Inside Intercom podcast l351c

Robert Richmond, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human , about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer service. 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/robertrichman/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Follow The Ticket podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Robert Spector, author of The Century-Old Startup, s Intercom's VP of Customer Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company's culture and values contribute to its success. Watch this episode on YouTube: https://www.youtube.com/watch?v=v9hRfKgS8AU 😁 Follow the people: https://www.linkedin.com/in/decivory/ https://www.linkedin.com/in/therobertspector/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on The Ticket, we're ed by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated channels. Fred shares tips for deg conversations that make AI agents and chatbots more helpful and natural, and discusses the balance between automation and human interaction in customer . Fred is in conversation with Senior Knowledge Manager Beth-Ann Sher. 😁 Follow the people: https://www.linkedin.com/in/beth-ann-sher https://www.linkedin.com/in/fred-w-06a41814a/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week Intercom’s Senior Director of Product Marketing Kyle Rocco and Senior Product Marketing Manager OIivIa Singarella share some exciting news about new AI features in our customer service platform. Watch our latest Built For You Episode here: https://youtu.be/B7pjcm4u8mM 😁 Follow the people: https://www.linkedin.com/in/olivia-witte-singarella-66458b33/ https://www.linkedin.com/in/kylerocco/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: A monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 X/Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a customer-centric culture, the impact of AI on customer interactions and the need to balance automation with the human touch as well as the significance of leaders setting the tone for the company. Watch this episode on YouTube: https://youtu.be/hvSgRM2hsOY 😁 Follow the people: https://www.linkedin.com/in/ruthieob/ https://www.linkedin.com/in/blakemichellemorgan/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager and discusses the daily responsibilities of her role. She explains how AI has reshaped the knowledge management role and the insights she gathers from AI tools to improve the knowledge base. Beth also discusses the future of knowledge management in an AI-driven environment and offers advice for those looking to pursue a career in this field. Watch this episode on YouTube: https://www.youtube.com/watch?v=oFjQ0JfazOM 😁 Follow the people: https://www.linkedin.com/in/beth-ann-sher/ https://www.linkedin.com/in/fred-w-06a41814a/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The Ticket podcast, we explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan. ing Lynsey are Bobby Stapleton, Senior Director, Human and Declan Ivory, VP, Customer to discuss the key findings including the importance of problem ownership, where customers value companies that take ownership of their issues and work towards resolving them. The conversation also touches on the role of AI in delivering a remarkable experience and the need for continuous improvement and measurement of customer experience. Watch this episode on YouTube: https://www.youtube.com/watch?v=cXv3JpKU71c Follow the people: https://www.linkedin.com/in/decivory/ https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/lynseyduncan/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom president Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost. Tracing the evolution from personal, local interactions to global call centers and digital channels, she explains how AI can handle simpler queries swiftly, freeing human agents for complex issues. AI has the potential to revolutionize service economics, enabling businesses to provide high-quality, cost-effective – hinting at a future where AI-driven customer service enhances satisfaction, efficiency, and profitability for businesses of all sizes. Follow the people: https://www.linkedin.com/in/eoghanmccabe/ https://x.com/eoghan https://www.linkedin.com/in/archana-agrawal/ Follow Intercom: Twitter: https://x.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://intercomonproduct.substack.com/ Get a free trial of Fin, our breakthrough AI Agent and AI Copilot, here: https://www.intercom.com/fin https://www.intercom.com/Copilot www.intercom.com #customerservice #Customer #aiinsights See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Providing great customer experiences requires deep knowledge about your customers. In this episode of The Ticket, Serena Chan, Research Advocate of Customer Experience at Dovetail, discusses how to conduct the right type of research and apply it to your CX. She talks about leveraging data effectively, balancing intuition with customer knowledge, and how to make sense of customer insights. 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/serenaschan/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom's Senior Director of Human Bobby Stapleton and VP of Customer Declan Ivory discuss the different strategies for getting buy-in from your execs when adopting AI-first customer service. We also hear the experiences of Constantina Samara, Head of at Synthesia, and Pat Barlow, Lead at Dovetail. Watch this episode on YouTube: 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/decivory/ https://www.linkedin.com/in/constantina-samara-237978146/ https://www.linkedin.com/in/patbarlow98/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom's Senior Director of Human Bobby Stapleton and VP of Customer Declan Ivory explore strategies for getting AI buy-in from CS teams. We also hear the experiences of Ben Peak, Director of Technical at Robin; Elli Neeld, Product Education Content Creator at HoneyBook; and Carl Olsen, General Manager of Operations at Sharesies. Watch this episode on YouTube: https://youtu.be/H_TL2PAXg3k?si=0_hpqfKvuXZ-y626 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/decivory/ https://www.linkedin.com/in/elliot-neeld/ https://www.linkedin.com/in/carl-olsen-b338b096/ https://www.linkedin.com/in/ben-peak-1359b271/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The Ticket, we explore how AI can maximize team efficiency in customer with Ruth O'Brien, Senior Director of Automated & Proactive , and Leanne Harte, Senior Manager of Customer . They'll share valuable insights on effective AI implementation, the impact on teams, and actionable advice for leaders looking to boost team performance. Watch this episode on YouTube: https://www.youtube.com/watch?v=97F1WQWSM3U 😁 Follow the people: https://www.linkedin.com/in/ruthieob/ https://www.linkedin.com/in/leanneharte/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week Intercom’s Senior Director of Human Bobby Stapleton, Senior Product Marketing Manager OIivIa Singerlla and Staff Product Manager Alissa Tyrangiel discuss some exciting news in AI-first customer service. Watch our latest Built For You Episode here: https://www.youtube.com/watch?v=xTAzvif5fzw 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/olivia-witte-singarella-66458b33/ https://www.linkedin.com/in/alissatyrangiel/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer service for many years, and has been leading our efforts in building generative AI into the core of the Intercom platform.   You can watch this episode on YouTube: https://www.youtube.com/watch?v=yZgHB9KFl1Y Follow the people: https://www.linkedin.com/in/eoghanmccabe/ https://www.linkedin.com/in/fergalreid/ Say hi 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter www.intercom.com #customer #customerservice #intercom See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on The Ticket podcast, Intercom’s Senior Director of Human Bobby Stapleton and Director of Customer Operations Anthony Lopez unpack how customer leaders can confidently guide their teams into this new strategic future being driven by AI. Watch this episode on YouTube: https://www.youtube.com/watch?v=nAHX07s8eDU 😁 Follow the people: https://www.linkedin.com/in/anlopezm/ https://www.linkedin.com/in/bobbystapleton/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot 🏠 www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Renowned customer service and CX expert Shep Hyken s Declan Ivory, VP of Customer at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience. Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk 😁 Follow the people: https://www.linkedin.com/in/decivory/ https://www.linkedin.com/in/shephyken/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot 🏠 www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom's Declan Ivory, VP of Customer , and Ruth O’Brien, Senior Director of Automated and Proactive , discuss how AI has fundamentally changed things not just for our team, but for every team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s org to take full advantage of the opportunities AI has to offer. Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ 😁 Follow the people: https://www.linkedin.com/in/ruthieob/ https://www.linkedin.com/in/decivory/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot 🏠 www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on The Ticket podcast, Intercom’s Senior Director of Human Bobby Stapleton and Director of Customer Operations Anthony Lopez break down how our own Customer team got started with AI. They discuss what the first three months looked like as the team made the switch to an AI-first approach, and offer some practical advice for how others can confidently embrace the new way. Watch this episode on YouTube: https://www.youtube.com/watch?v=sgJvV4diKNo 😁 Follow the people: https://www.linkedin.com/in/anlopezm/ https://www.linkedin.com/in/bobbystapleton/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot 🏠 www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality. You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm Follow the people: https://www.linkedin.com/in/eoghanmccabe/ https://www.linkedin.com/in/pauladams/ Say hi 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com #customer #customerservice #intercom See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom’s Senior Director of Automated and Proactive Ruth O’Brien and Senior Director of Human Bobby Stapleton discuss the impact AI is having on customer service careers, and what “new world” roles and career paths look like compared to “old world” ones, based on their own personal experience.  Watch this episode on YouTube: https://www.youtube.com/watch?v=XLehwZNjkx4 😁 Follow the people: https://www.linkedin.com/in/ruthieob/ https://www.linkedin.com/in/bobbystapleton/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot 🏠 www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.