A day in the life of a conversation designer 65i5h

This week on The Ticket, we're ed by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated channels. Fred shares tips for deg conversations that make AI agents and chatbots more helpful and natural, and discusses the balance between automation and human interaction in customer . Fred is in conversation with Senior Knowledge Manager Beth-Ann Sher. 😁 Follow the people: https://www.linkedin.com/in/beth-ann-sher https://www.linkedin.com/in/fred-w-06a41814a/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. 4v394n