The Four Pillars of CX: A deep dive into what makes for great customer experiences 4a2c5m

In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana s us to talk about the four pillars of customer experience: team, tools, process, and . Adrian tells Intercom Snr. Director of Human Bobby Stapleton about the evolving state of customer experience teams, the impact of technology and software, and the necessity of living playbooks. Watch this episode on YouTube: https://www.youtube.com/watch?v=CcEkxwag2h8 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/adrianbradycesana/ Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and deg great products, and how that's changing in the age of AI. https://inter.com/productpodcast Follow The Ticket podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Learn more about Fin AI Copilot: https://www.intercom.com/-for-agents/ai-copilot www.intercom.com See at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. 1l5y5u