Revolutionizing Restaurant Automation with Generative AI: A Conversation with Maria, Co-founder of Palona 3i22m

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences. 00:00 Palona.Ai 01:03 Introduction and Guest Welcome 01:40 Guest Background and Experience 03:04 Defining AI and Its Impact 07:04 AI in the Restaurant Industry 08:47 Multimodal AI Solutions 11:14 Human-Like AI Interactions 17:04 Standardizing Guest Experience with AI 20:05 AI-Powered Customer Interactions 21:04 Personalized Dining Experiences 22:34 Implementing AI in Restaurants 25:11 Guest Identification and Data Management 26:04 Ensuring AI Reliability and Security 28:48 Handling Special Requests and Continuous Learning 32:31 Conclusion and Final Thoughts g1u2l