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TechEmergence Podcast: Innovation at the Intersect
Evolving Expectations in Fraud and Risk Response from Dispute to Detection - with Naveen Kumar of Walmart

Evolving Expectations in Fraud and Risk Response from Dispute to Detection - with Naveen Kumar of Walmart l1m6f

9/6/2025 · 16:13
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TechEmergence Podcast: Innovation at the Intersect

Descripción de Evolving Expectations in Fraud and Risk Response from Dispute to Detection - with Naveen Kumar of Walmart 58101f

Fraud in retail is evolving fast — from return scams to first-party misuse that blurs the line between customer error and criminal intent. In this episode of the ‘AI in Business’ podcast, Naveen Kumar, Director of Financial Crimes at Walmart and former PwC fraud specialist, s Emerj Editorial Director Matthew DeMello to discuss how AI, automation, and policy analytics are reshaping fraud detection strategies in retail and beyond. Naveen outlines the expanding threat surface across digital touchpoints and the rise of personalized, context-aware fraud. He shares how Walmart’s financial crimes team applies signal-based analysis, real-time loops, and agentic AI systems to improve proactive detection while preserving customer trust. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Justt. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. 422g7

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