Navigating a new era of AI-first customer service 1o2373

Inside Intercom podcast

27/02/2025

In this episode of The Ticket, Ruth O'Brien, Senior Director of Automated and Proactive ...

In this episode of The Ticket, Ruth O'Brien, Senior Director of Automated and Proactive at Intercom, s Bobby Stapleton, Senior Director of Human at Intercom, to break down key insights from Intercom’s 2025 Customer Service Transformation Report and unpack how AI is reshaping teams, driving efficiency, and elevating customer experiences. They explore why AI adoption is accelerating, the rise of new AI-powered roles, and how businesses can navigate this shift.
Read the 2025 Customer Service Transformation Report here: https://transformation.intercom.com/?utm_source=ii-blog&utm_medium=internal&utm_campaign=20250128_all_wc_all_global_enus_all_all_all_cst25&utm_content=podcast


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