A day in the life of a conversation designer 65i5h

This week on The Ticket, we're ed by Fred Walton, a conversation designer at Intercom, to...

This week on The Ticket, we're ed by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated channels. Fred shares tips for deg conversations that make AI agents and chatbots more helpful and natural, and discusses the balance between automation and human interaction in customer . Fred is in conversation with Senior Knowledge Manager Beth-Ann Sher.


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